Service Manager
Software for service and maintenance businesses, fully integrated with Sage 300.
Service Manager for Sage 300
Powerful software that cuts through paperwork, reduces labor hours, and improves efficiency across your service and maintenance business.
If your company provides service, repair, or maintenance, you already know that managing schedules and technicians, maintaining equipment, and keeping customers happy are critical to your success.
With Service Manager for Sage 300 as the technology backbone, Acumen can streamline your service operations, give you better insight and control, and improve communication between customers, dispatchers, technicians, and accounting staff.
Key functions
Watch the demo, then explore what Service Manager handles for your team.
Customer Service
For most of the companies we've worked with, customer service is their number one priority. Service Manager helps you get the right technician to the right job at the right time.
- Service tracking: log calls in one system so you know the customer's history, their equipment, warranty status, and more.
- Technician profiles: track skills and certifications to match the right field technician with the right job.
- Advanced scheduling: a visual drag-and-drop dispatch board replaces messy spreadsheets, whiteboards, and schedules kept in your head.
Invoicing and Collections
Full-featured work order management gives you a complete audit trail of tickets signed off by your customer. It's quick and easy to show job details and hours so you get paid faster, even when technicians work across multiple customer locations.
With the Field Connect mobile functionality, field technicians can take calls from diagnosis and approval to digital sign-off, right on the spot.
Warranty Management
Whether you warranty your own product or service, or provide warranty service for a manufacturer, Service Manager has you covered.
- Full tracking of warranty terms and expiration dates
- Parts and labor rate tracking
- Support for manufacturer billing methods and claim documents
Don't leave revenue on the table because of missed warranty dates or incomplete claims.
Equipment Maintenance
Equipment isn't making money if it's out of service during your peak season. To minimize downtime and optimize utilization, Service Manager can:
- Track equipment age, use, and other details
- Optimize and stagger maintenance scheduling
- Minimize equipment repair costs
Full Integration with Sage 300
Service Manager is an add-on suite that works hand in hand with the core accounting in Sage 300. Developed by Technisoft, a Sage Endorsed Development Partner, it has earned 8 industry awards, including Product of the Year both internationally and in North America.